Getting help
Where to go, and what to include so the first reply is a useful one.
On this page
Where to go
| For | Go to |
|---|---|
| Product questions and problems | Contact support or email support@oyechats.com |
| Something in these docs is wrong or missing | Same address. Tell us the page |
| A security vulnerability | Responsible disclosure. Not the support inbox. |
| Billing and invoices | Contact support with the invoice number |
| What changed recently | Changelog |
Priority support is a plan entitlement; every plan including Free can reach documentation and the support inbox.
What to include
A report with these five things usually gets solved in one reply instead of four:
- Which chatbot. Its name or bot key.
- What you expected, and what happened instead.
- The exact question you asked, if it is an answer-quality problem.
- The URL where you saw it, and the browser.
- For widget problems, the output of
OyeChats.diagnose()from the console.
Never send us a credential. Do not include your API key, an operator key, or a password in a support message. We never need one, and we will never ask for one.
Something here wrong or missing? Tell us and name this page. We will fix it.