Question 1

What's a credit?

Accepted Answer

Credits are how OyeChats measures usage. Each AI chat reply uses 1 credit, each URL scan uses 5 credits, and uploaded documents use 1 credit per 250 words. Identifying a visitor's company from their connection uses 5 credits, charged only when it is a real business (never an ISP, mobile network, VPN or server). Verifying a lead's email uses 10 credits, and when it is a work address the company behind it is included at no extra cost. System emails, follow-up emails and live-chat operator messages are always free.

Question 2

Which currency will I be billed in?

Accepted Answer

Pricing is shown in your local currency. Customers in India are billed in INR (₹); international customers are billed in USD ($). You always see a single currency based on your location.

Question 3

How do I pay?

Accepted Answer

Indian customers pay via Razorpay: UPI, cards, NetBanking, and wallets are all supported. International customers pay by card in USD. You can switch payment methods any time from the Billing page.

Question 4

Is GST included in these prices?

Accepted Answer

No. Every price shown is a base price. Customers in India are charged 18% GST on top at checkout, and it appears as a separate line on the tax invoice. International customers pay in USD and are not charged Indian GST; any tax due in your own country is your responsibility. Extra operator seats, the branding removal add-on, and credit top-up packs are base prices too.

Question 5

Is there a free trial?

Accepted Answer

Yes. Every new account starts on a 14-day trial with the full Professional feature set, one chatbot and one operator seat, and no credit card. Training your website for the first time is free. When the trial ends the account moves to the Free plan and nothing is deleted: your chatbots, knowledge base and conversations are all kept, and knowledge above the Free allowance is paused until you upgrade.

Question 6

What happens when I run out of credits?

Accepted Answer

Your bot pauses new conversations until your monthly credits reset, or you can buy a top-up pack any time from the Billing page. We hard-cap at zero (costs never run away) with a friendly message to visitors.

Question 7

Do unused credits roll over?

Accepted Answer

Plan credits reset at the start of each billing cycle (use-it-or-lose-it). Top-up credits never expire and are used oldest first.

Question 8

Can I add more operator seats?

Accepted Answer

Yes. Extra seats are ₹499 (or $5 for international customers) per month each, added or removed with one click from the Billing page. INR prices exclude GST, which is added at checkout.

Question 9

Can I remove the "Powered by OyeChats" branding?

Accepted Answer

Yes, as a paid add-on on any paid plan. It costs ₹499 (or $5 for international customers) per month per workspace and is not bundled into any plan. Switch it on from the Billing page and the badge inside the widget disappears.

Question 10

Can I change plans at any time?

Accepted Answer

Absolutely. Upgrade, downgrade, or cancel any time from your dashboard. Downgrades take effect at the end of the billing cycle.

Question 11

How does BANT scoring work?

Accepted Answer

OyeChats analyzes every conversation across Budget, Authority, Need, and Timeline, scoring each dimension and combining them into a composite 0 to 100 lead score. That score drives webhook notifications and lead-tier assignments.

Question 12

Is annual billing charged upfront?

Accepted Answer

Yes. Annual billing is charged as a single payment at the start of the year, giving you approximately 20% savings versus monthly.

Question 13

Do you offer discounts for startups or non-profits?

Accepted Answer

Yes. Contact us at support@oyechats.com and we will work out the right pricing.

Feature	Free	Starter	Standard	Professional	Enterprise
Monthly price	Free	$7.99 / mo	$15.99 / mo	$45.99 / mo	$89.99 / mo
Annual price (save ~20%)	-	$6.49/mo ($77.88/yr)	$12.99/mo ($155.88/yr)	$37.99/mo ($455.88/yr)	$71.99/mo ($863.88/yr)
Monthly credits	100	1,000	2,500	8,000	10,000 (pooled)
Chatbots	1	1	1	1	Unlimited
Operator seats included	0	1	2	3	Unlimited
Extra operator seats	-	$5/mo each	$5/mo each	$5/mo each	All included
Crawl pages / doc uploads per month	20 / 3	500 / 20	2,000 / 50	5,000 / 150	Unlimited
Chat history retention	7 days	30 days	90 days	1 year	1 year
Credit top-ups / overage	Not included	Included	Included	Included	Included

Feature	Free	Starter	Standard	Professional	Enterprise
Grounded AI answers (streamed)	Included	Included	Included	Included	Included
Hallucination guardrails	Sampled	Included	Full	Full	Full
Website crawl + file upload	Included	Included	Included	Included	Included
Auto-recrawl (weekly refresh)	Not included	Not included	Included	Included	Included
Proactive triggers + meeting booking	Not included	Included	Included	Included	Included
Live chat / human handoff	Not included	Included	Included	Included	Included
Routing + departments	Not included	Not included	Included	Included	Included
BANT lead qualification	Not included	Not included	Included	Included	Included
Qualification funnel analytics	Not included	Not included	Included	Included	Included
Visitor + behavioral tracking, UTM	Basic	Basic	Included	Included	Included
Webhooks (5 events, HMAC-signed)	Not included	Not included	Included	Included	Included
Remove OyeChats branding	-	$5/mo add-on	$5/mo add-on	$5/mo add-on	$5/mo add-on
White-label custom domain	Not included	Not included	Not included	Included	Included

Feature	Free	Starter	Standard	Professional	Enterprise
Roles & permissions (RBAC)	Owner	Included	Included	Included	Included
Domain allowlist security	Included	Included	Included	Included	Included
Audit logs	Not included	Not included	Not included	Included	Included
Support	Community	Email	Priority	Priority chat	Priority chat

Simple, credit-based pricing.

Pay for what you use.

Credit costs

Top-up packs

Feature by feature.

Usage and seats

Features

Security and support

Common questions.