Question 1

What's a credit?

Accepted Answer

Credits are how OyeChats measures usage. Each AI chat reply uses 1 credit, each web page we crawl and add to your knowledge base uses 5 credits, and each document upload uses 3 credits. System emails and live-chat operator messages are always free.

Question 2

Which currency will I be billed in?

Accepted Answer

Pricing is shown in your local currency. Customers in India are billed in INR (₹); international customers are billed in USD ($). You always see a single currency based on your location.

Question 3

How do I pay?

Accepted Answer

Indian customers pay via Razorpay: UPI, cards, NetBanking, and wallets are all supported. International customers pay by card in USD. You can switch payment methods any time from the Billing page.

Question 4

Is there a free trial?

Accepted Answer

Yes. New accounts can start a 7-day free trial of the Standard plan: the full Standard feature set, no credit card required. And the Free plan runs a working grounded bot at no cost, forever.

Question 5

What happens when I run out of credits?

Accepted Answer

Your bot pauses new conversations until your monthly credits reset, or you can buy a top-up pack any time from the Billing page. We hard-cap at zero (costs never run away) with a friendly message to visitors.

Question 6

Do unused credits roll over?

Accepted Answer

Plan credits reset at the start of each billing cycle (use-it-or-lose-it). Top-up credits roll over for 12 months from purchase, oldest first.

Question 7

Can I add more operator seats?

Accepted Answer

Yes. Extra seats are ₹499 (or $5 for international customers) per month each, added or removed with one click from the Billing page.

Question 8

Can I change plans at any time?

Accepted Answer

Absolutely. Upgrade, downgrade, or cancel any time from your dashboard. Downgrades take effect at the end of the billing cycle.

Question 9

How does BANT scoring work?

Accepted Answer

OyeChats analyzes every conversation across Budget, Authority, Need, and Timeline, scoring each dimension and combining them into a composite 0 to 100 lead score. That score drives webhook notifications and lead-tier assignments.

Question 10

Is annual billing charged upfront?

Accepted Answer

Yes. Annual billing is charged as a single payment at the start of the year, giving you approximately 20% savings versus monthly.

Question 11

Do you offer discounts for startups or non-profits?

Accepted Answer

Yes. Contact us at support@oyechats.com and we will work out the right pricing.

Feature	Free	Starter	Standard	Professional
Monthly price	Free	$9 / mo	$19 / mo	$39 / mo
Annual price (save ~20%)	-	$7/mo ($84/yr)	$15/mo ($180/yr)	$31/mo ($372/yr)
Monthly credits	200	2,000	6,000	10,000
Chatbots	1	1	1	1
Operator seats included	1	1	2	3
Extra operator seats	-	$5/mo each	$5/mo each	$5/mo each
Crawl pages / doc uploads per month	20 / 3	500 / 20	2,000 / 50	5,000 / 150
Chat history retention	7 days	30 days	90 days	1 year
Credit top-ups / overage	Not included	Included	Included	Included

Feature	Free	Starter	Standard	Professional
Grounded AI answers (streamed)	Included	Included	Included	Included
Hallucination guardrails	Sampled	Included	Full	Full
Website crawl + file upload	Included	Included	Included	Included
Auto-recrawl (weekly refresh)	Not included	Not included	Included	Included
Proactive triggers + meeting booking	Not included	Included	Included	Included
Live chat / human handoff	Not included	Included	Included	Included
Routing + departments	Not included	Not included	Included	Included
BANT lead qualification	Not included	Not included	Included	Included
Qualification funnel analytics	Not included	Not included	Included	Included
Visitor + behavioral tracking, UTM	Basic	Basic	Included	Included
Webhooks (5 events) + REST API	Not included	Not included	Included	Included
Remove OyeChats branding	Not included	Not included	Included	Included
White-label custom domain	Not included	Not included	Not included	Included

Feature	Free	Starter	Standard	Professional
Roles & permissions (RBAC)	Owner	Included	Included	Included
Domain allowlist security	Included	Included	Included	Included
Audit logs	Not included	Not included	Not included	Included
Support	Community	Email	Priority	Priority chat

Simple, credit-based pricing.

Pay for what you use.

Credit costs

Top-up packs

Feature by feature.

Usage and seats

Features

Security and support

Common questions.