Controlling how it answers
Personality, tone, what the chatbot is allowed to discuss, and how it links out. These settings shape every reply without touching the knowledge base.
System prompt
The system prompt is your standing instruction to the chatbot: who it is, who it is talking to, and how to behave in situations your content does not cover. It applies to every conversation.
You are the support assistant for Acme, a B2B logistics platform.
Audience: operations managers evaluating or already using Acme.
Rules:
- Answer only from Acme's documentation.
- If the answer is not in the documentation, say so and offer to connect
the visitor with the team. Never guess at pricing or SLAs.
- Keep replies under four sentences unless asked for detail.
- For anything about invoices or refunds, direct them to billing@acme.com.Brand tone
Tone controls voice rather than content. Pick a preset, let OyeChats infer one from your website, or write your own description.
| Preset | Reads as |
|---|---|
| Professional | Measured, businesslike, no filler. |
| Friendly | Warm and conversational. |
| Playful | Light, informal, a little humour. |
| Concise & Direct | Shortest useful answer, minimal preamble. |
| Empathetic | Acknowledges the situation before solving it. |
| Technical / Expert | Precise, comfortable with jargon and specifics. |
| Luxury / Premium | Restrained, polished, unhurried. |
| Bold / Confident | Assertive and decisive. |
You can preview a tone against a real question from the Experience tab before saving it.
Answer scope (services)
Listing services constrains the chatbot to those topics. Off-topic questions get a polite decline and a redirect instead of a best-effort answer, useful when your site covers more ground than you want the chatbot fielding.
Each service can carry its own URL. When the chatbot mentions that service, its name is rendered with an inline link to that page. There is no single "learn more" line appended at the end. Leave the services list empty to let the chatbot answer from everything you trained it on.
Smart links
Smart links are keyword-to-URL pairs. When a reply naturally mentions one of your keywords, the chatbot links the phrase to the page you chose. It is how you turn an informational answer into a click.
| Keyword | URL |
|---|---|
| pricing | https://example.com/pricing |
| book a demo | https://example.com/demo |
| status page | https://status.example.com |
Suggested questions
The widget can open with up to three one-tap suggestions. OyeChats generates candidates from your content and then checks each one against your own index with a stricter threshold than normal chat, so a suggestion only ships if there is strong content behind it. Candidates that fail the check are dropped. An empty result is a normal outcome for a thin knowledge base, and the widget falls back to a plain input.
You can also write the suggestions yourself from the Experience tab. Hand-written suggestions are not verified for answerability, so test them.
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