Overview

A "sub-processor" is a third party we engage to process Customer Data on our behalf in order to deliver the OyeChats Services. Each one is engaged under a written agreement that requires data protection terms at least as protective as those in our Privacy Policy and Data Processing Addendum.

Infrastructure and Hosting

DigitalOcean: Primary application servers and managed PostgreSQL database hosting. (United States)
Cloudflare: Object storage for uploaded knowledge base files via R2, and CDN delivery of the embeddable widget bundle. (Global edge network)
Vercel: Hosting for the marketing site (oyechats.com) and customer dashboard front-end (app.oyechats.com). (United States)

AI Model Providers

Conversation messages and knowledge base content are sent to these providers at query time. We do not authorize them to use Customer Data to train general-purpose foundation models.

OpenAI: Primary large language model inference and text embedding generation. (United States)
Google (Gemini API): Fallback large language model inference. (United States)

Communications and Notifications

Brevo (Sendinblue): Transactional email delivery. (European Union)

Payment Processing

Card numbers and bank account details are processed and stored by these providers and do not reach OyeChats servers.

Razorpay: Card, UPI, net-banking, and international payment processing. (India)

Monitoring and Observability

Sentry: Application error monitoring and diagnostics. (United States)
Langfuse: LLM observability. (European Union)

Optional Customer-Enabled Integrations

Customers may choose to connect third-party tools (such as CRMs, ticketing systems, calendars, or analytics services) to their account. These integrations are processors of Customer Data acting on the customer's direct instructions.

Updates to This List

We may add, remove, or replace sub-processors from time to time. For material changes, we will provide at least 30 days' advance notice by email to account administrators or by in-product notice.

Contact

Questions about our sub-processors? Write to support@oyechats.com and we will respond within 14 days.

Subprocessors List