1. Acceptance of Terms

By accessing or using OyeChats ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Use of the Service

You may use OyeChats only for lawful purposes. You must not:

Use the Service to transmit spam, malicious code, or illegal content
Attempt to reverse-engineer, scrape, or abuse the API beyond documented rate limits
Share your account credentials with unauthorized parties
Misrepresent your identity or your bot's identity to visitors

3. Subscription & Billing

Paid subscriptions are billed monthly or annually in advance. You may cancel at any time; cancellations take effect at the end of the current billing period. We do not provide refunds for partial billing periods, except where required by law.

4. Message Limits

Your plan includes a monthly message quota. Exceeding your quota will trigger a notification. We will not automatically charge overages — you must upgrade your plan to continue. The Service may degrade gracefully (e.g., respond with a fallback message) if limits are exceeded.

5. Data & Content

You retain ownership of all content you upload to OyeChats, including bot training documents and conversation history. You grant OyeChats a limited license to process this content solely to provide the Service. We do not use your content to train general-purpose AI models.

6. Uptime & SLA

We target 99.9% uptime for Pro plans and 99.99% for Enterprise plans. Scheduled maintenance windows will be communicated at least 24 hours in advance. SLA credits are available for Enterprise plans as specified in your contract.

7. Limitation of Liability

OyeChats is provided "as is." To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Our total liability to you shall not exceed the amount you paid us in the 12 months preceding the claim.

8. Termination

We may suspend or terminate your account for material violations of these terms, with notice where practicable. You may terminate your account at any time from your account settings.

9. Changes to Terms

We may update these Terms. We'll notify you by email 14 days before material changes take effect. Continued use of the Service after changes constitutes acceptance.

10. Contact

For legal inquiries: legal@oyechats.com