Introduction

This Acceptable Use Policy ("AUP") sets out what you may and may not do with the OyeChats Services. It forms part of our Terms of Service, and it applies to you, to your Authorized Users, and to any Bot you configure.

It exists as a separate document for a practical reason: the ways an AI chat system can be misused change faster than a contract can be renegotiated. Keeping the list here means we can add a newly-observed abuse pattern without amending the Agreement. We will not use that flexibility to reduce the rights the Agreement grants you.

Prohibited Content and Conduct

You will not use the Services to create, store, transmit, or make available content that:

Is unlawful, defamatory, harassing, abusive, or that threatens or incites violence.
Infringes a third party's intellectual property, privacy, or publicity rights.
Constitutes spam, chain messaging, or unsolicited bulk commercial messaging.
Sexually exploits or endangers a minor, or is sexual content involving minors in any form.
Contains malware, ransomware, or code designed to disrupt or gain unauthorized access to any system.
Is designed to deceive a person about who they are dealing with, including impersonating a real individual, business, or public authority.

Prohibited Uses of AI Features

The following are specific to the AI capabilities of the Services and are prohibited:

Configuring, prompting, or modifying a Bot so that it denies being automated, or so that a Visitor who asks whether they are talking to a human is misled.
Suppressing, removing, or obscuring any disclosure the Services present to a Visitor about the automated nature of the conversation.
Using the Services to generate content presented as professional legal, medical, financial, tax, or safety advice, or to substitute for a regulated professional.
Presenting Output to Visitors without human review where an error could have legal, financial, medical, or safety consequences.
Deploying a Bot to an audience you know or ought reasonably to know consists of children, without the parental consent your applicable law requires.
Using the Services to generate content intended to manipulate an election, to produce coordinated inauthentic messaging, or to impersonate a real person's voice or writing without their consent.
Using Output to train, fine-tune, distil, or evaluate a competing machine learning model.
Using the Services for automated decisions about a person's access to employment, credit, housing, insurance, education, or essential services.

Platform and Tenant Integrity

The following protect the Services and the other customers on them:

Do not attempt to discover, extract, or infer another customer's system prompt, knowledge base content, conversation data, or configuration, whether by prompt injection, crafted input, enumeration of identifiers, or any other means.
Do not attempt to make a Bot ignore or override the instructions or restrictions its owner configured.
Do not probe, scan, or test the vulnerability of the Services except under our Security and Responsible Disclosure Policy.
Do not circumvent authentication, rate limits, credit accounting, plan entitlements, or usage metering.
Do not scrape, crawl, or bulk-extract the Services or their output other than through the documented API within your plan limits.
Do not use the Services to crawl or ingest content from a website you do not own or have permission to ingest, or in a way that breaches that site's terms or robots directives.
Do not send traffic that imposes a disproportionate load on our infrastructure, including automated load generation not agreed with us in advance.

Reporting Abuse

If you believe a Bot built on OyeChats is being used in breach of this policy, write to support@oyechats.com with the website address, a description of what you observed, and the approximate time. We investigate every report we can reproduce.

Security vulnerabilities are handled separately, under our Security and Responsible Disclosure Policy.

Enforcement

Where we find a breach of this policy, our response is proportionate to what we find. In most cases we contact the account owner and ask for it to be corrected. Where a breach is causing active harm to Visitors, to other customers, or to the Services, we may suspend the affected Bot or the account without prior notice, and we will tell you why.

A material or repeated breach is a material breach of the Terms of Service and may result in termination under those terms. We may also report unlawful conduct to the relevant authorities where we are required or permitted to do so.

Changes to This Policy

We may update this policy as new misuse patterns emerge. Material additions will be announced by email to account administrators or by in-product notice. The "Last updated" date above reflects the most recent revision.

Contact

Questions about this policy? Write to support@oyechats.com.