What OyeChats is

OyeChats turns the content you already have. Your website, help centre and documents. Into an AI chatbot that answers visitor questions on your site, captures leads, and hands off to a human when it matters.

On this page

What it does
How it works end to end
What you need to start
Where to go next

What it does

You point OyeChats at your website or upload your documents. It reads that content, indexes it, and answers visitor questions from it. Grounded in your material rather than invented. When a visitor looks like a buyer, it captures their details and scores them. When they want a person, it routes them to one of your operators.

Grounded answers: Replies are built from the content you trained the chatbot on, not from general knowledge. If your knowledge base does not cover a question, the chatbot says so instead of guessing.
One-line install: A single <script> tag adds the widget to any website. Plain HTML, WordPress, Shopify, Webflow, Next.js, anything with a <body> tag.
Lead capture and scoring: Contact details captured in-conversation, plus a qualification score derived from what the visitor actually said. See Lead qualification.
Human handoff: Live chat with routing, queueing, business hours and an offline fallback form. See Live chat.
Outbound events: Signed webhooks push qualified leads and conversation events to your CRM or backend. See Webhooks.

How it works end to end

You train it
Give it a URL to crawl, or upload PDF, DOCX, TXT and Markdown files. OyeChats extracts the text, splits it into passages, and indexes each passage for search.
You embed it
Copy the script tag from your dashboard and paste it into your site. The widget appears as a launcher button; the visitor clicks it to open the chat.
A visitor asks something
The widget sends the question to the OyeChats API together with your public bot key.
It retrieves, then answers
The platform searches your indexed content, by meaning and by keyword together. Assembles the most relevant passages with the recent conversation, and generates a reply that streams back word by word.
It records what happened
The conversation, any captured contact details, the qualification score, and the visitor's page journey all land in your dashboard. Configured webhooks and email notifications fire.

Why grounding matters. Because answers are assembled from your own passages, you control what the chatbot can say by controlling what you train it on. Removing a document removes what it knew from that document.

What you need to start

An OyeChats account. Sign up at app.oyechats.com. The Free plan needs no card.
Content to train on: a public website URL, or files you can upload.
Access to edit your website's HTML, or a plugin/app that can inject a script tag.

That is it. There is nothing to host, no model to choose, and no vector database to run.

Where to go next

Quickstart

Live chatbot on your site in about five minutes.

Core concepts

Workspace, chatbot, knowledge base, conversation, lead, credit.

Install the widget

The embed snippet and per-platform instructions.

REST API

Authentication, endpoints, rate limits and errors.

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