Cookie Policy

Introduction

This Cookie Policy explains how OyeChats uses cookies and similar technologies on our marketing site at oyechats.com, the customer dashboard at app.oyechats.com, and the embeddable chat widget our customers deploy on their own websites.

What are cookies?

Cookies are small text files a website places on your device so it can remember you between visits. "Similar technologies" covers anything that does roughly the same job: localStorage and sessionStorage in the browser, the IndexedDB API, pixel tags in emails, and software development kits (SDKs).

Cookies on our marketing site and dashboard

We use a small number of strictly-necessary first-party cookies, plus one analytics category that runs only with your permission where consent is required. We do not run advertising cookies or cross-site advertising pixels on our own properties.

• oyechats_session: Keeps you signed in to the customer dashboard between page loads and protects against session fixation. (Session, cleared on logout)
• oyechats_csrf: Protects state-changing requests from cross-site request forgery attacks. (Session)
• oyechats_consent: Remembers your cookie banner choice on the marketing site. (6 months)

Analytics cookies, set by Google Analytics via Google Tag Manager on oyechats.com only:

• _ga: Distinguishes one browser from another so we can count returning visitors. (2 years)
• _ga_E5ZZ461R8T: Holds the session state for our Google Analytics property. (2 years)

Visitors in the EEA, the UK, and Switzerland are asked to consent before either analytics cookie is set, and neither is set if you decline. Elsewhere they are set by default and you can turn them off at any time from "Cookie preferences" in the footer. We also treat a Global Privacy Control signal as a decline.

The embeddable chat widget

The OyeChats chat widget that customers embed on their own websites does not set cookies. To keep a conversation continuous within the same browser, the widget stores a single anonymous session identifier in localStorage under the key oyechats_session_id.

Your choices and controls

You can control cookies in several ways:

• Browser settings: most browsers let you block, delete, or be warned about cookies on a per-site basis.
• Marketing site banner: if a consent banner is shown on oyechats.com in your region, you can accept or decline non-essential categories there.
• Widget storage mode: if you operate a site that embeds the OyeChats widget, you can enable cookie-free mode from your dashboard under Settings > Privacy.

Blocking strictly-necessary cookies will break sign-in and other core flows on the dashboard.

Do Not Track and Global Privacy Control

Browsers can transmit a Do Not Track (DNT) header or a Global Privacy Control (GPC) signal. We honor GPC where transmitted: when GPC is detected, we treat it as an opt-out of any sale or sharing of personal information for the purposes covered by the CCPA / CPRA.

Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in technology, applicable law, or our practices.

Questions

Have a question about how we use cookies? Write to support@oyechats.com and we will respond within 14 days.