This Refund Policy applies to all payments made to OyeChats, a brand of Digibranders Pvt Ltd ("OyeChats," "we," "us,"). It should be read together with our Terms of Service. By purchasing a subscription or top-up credits, you agree to this policy.

1. General Policy

All fees paid to OyeChats are non-refundable except in the specific circumstances described in Section 4 below. This includes fees for subscription plans (monthly or annual) and one-time top-up credit purchases.

We encourage you to evaluate OyeChats using our free plan before upgrading to a paid subscription. Where a free trial is offered on a plan, it provides a full-featured experience before any charge is made.

2. Subscription Payments

Monthly plans. Monthly subscription fees are charged in advance at the start of each billing cycle. If you cancel during a billing cycle, your subscription remains active until the end of the paid period; no partial-month refund is issued for the unused days.

Annual plans. Annual subscription fees are charged upfront for the full year. If you cancel an annual subscription before the end of the term, no refund is issued for the remaining months, except in the eligible circumstances listed in Section 4.

Plan upgrades. When you upgrade from a lower to a higher plan mid-cycle, any unused credit from the current cycle is applied as a prorated credit toward the new plan. No cash refund is issued for this adjustment.

3. Top-Up Credits

Top-up credit packs are non-refundable once purchased. Credits are valid for 12 months from the date of purchase and roll over month-to-month within that window.

If you believe credits were deducted in error (for example, due to a platform bug), contact us at support@oyechats.com within 30 days and we will investigate. Credits confirmed to be incorrectly deducted will be restored to your account.

4. Eligible Refunds

A refund may be issued in the following circumstances:

Duplicate charge. If you were charged more than once for the same billing period due to a payment processing error, we will refund the duplicate amount in full.
Warranty remedy. If OyeChats cannot resolve a material non-conformance of the Services within a reasonable time as described in the Limited Warranty clause of our Terms of Service, you may be entitled to a pro-rata refund of pre-paid fees for the unused remainder of your Subscription Term.
Service termination by OyeChats. If we terminate your subscription for reasons other than your breach, we will refund any pre-paid fees covering the period after termination.
Erroneous billing. If we charged you an amount different from what was displayed at checkout due to a system error on our side, we will refund the difference.
Statutory rights. Nothing in this policy limits any rights you have under applicable law, including the Consumer Protection Act, 2019 (India) or any other applicable consumer protection legislation.

5. How to Request a Refund

To request a refund, email us at support@oyechats.com with the subject line "Refund Request" and include:

The email address associated with your OyeChats account.
The date and amount of the charge in question.
The reason for your refund request.
Any supporting evidence (for example, a screenshot of a duplicate charge).

We will acknowledge your request within 2 business days and aim to resolve eligible refunds within 7 business days. Approved refunds are processed back to the original payment method. Processing time may vary depending on your bank or payment provider (typically 5–10 business days after we issue the refund).

6. Contact

For questions about this policy, contact us at support@oyechats.com. OyeChats is a brand of Digibranders Pvt Ltd, India.