Testing before you launch
How to test a chatbot without burning credits or shipping a bad first impression, and what to check before you install it.
Preview conversations
Every chatbot has a preview chat in the dashboard that behaves exactly like the live widget. Same retrieval, same prompt, same streaming. Preview replies do not consume chat credits.
Preview allowance. Free preview replies are capped at 50 per chatbot per day (UTC). Past the cap the preview returns a rate-limit response until the counter resets. Live visitor conversations are unaffected.
Pre-launch checklist
- Ask the ten questions your customers actually ask. Not the ten you wish they asked.
- Ask something deliberately outside your content and confirm the chatbot admits it does not know instead of inventing an answer.
- Check any figure it quotes. Prices, SLAs, delivery windows. Against the source page.
- Test the handoff: ask to speak to a human and confirm the request reaches the right place.
- If a lead form is enabled, submit it and confirm the lead appears under Leads.
- Open the widget on a phone-sized viewport.
- Confirm your domain allowlist includes every hostname the widget will load on, including staging.
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