OyeChats
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Dashboard tour

Where each thing lives in the OyeChats dashboard, so the rest of these docs can point at a place rather than describe it.

Primary navigation

SectionWhat it is for
HomeDaily overview. Recent activity, what needs attention, quick actions.
ChatbotsCreate, train, configure and manage each chatbot.
SupportThe live-chat inbox: the queue, active conversations, transcripts and offline messages.
LeadsCaptured contacts with their qualification scores, filters and CSV export.
JourneyThe pages visitors saw before, during and after chatting.
AnalyticsVolume, resolution, ratings, top questions and unanswered questions across chatbots.
WorkspaceMembers, billing, usage, reports, API keys, integrations and the affiliate programme.
SettingsYour own profile, password, email and notification preferences.
Operators see less. A teammate who only holds an operator seat sees Support, Leads and Settings. Home, Chatbots, Analytics and Workspace are hidden and blocked at the route level.

Inside a chatbot

Selecting a chatbot opens five tabs:

TabContents
OverviewHealth, install status, training state, and this chatbot's own metrics.
KnowledgeCrawl and upload, the indexed page and file list, re-crawl settings.
ExperiencePersonality, appearance, widget copy, suggested questions, lead form.
ChannelsWhere the chatbot is reachable. Website widget and meeting booking are live; other channels are marked as planned.
AdvancedQualification framework, domain allowlist, answer scope, smart links, timing thresholds.

Launch Studio

A full-screen guided setup for new chatbots, covering Welcome, Create, Setup & Train, Test, Customize, Deploy and Verification. It writes to exactly the same settings as the tabs above, so you can switch between the two freely.

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