This Cancellation Policy explains how to cancel your OyeChats subscription and what happens when you do. OyeChats is a brand of Digibranders Pvt Ltd ("OyeChats," "we," "us"). It should be read alongside our Terms of Service and Refund Policy.

1. How to Cancel

You can cancel your subscription at any time directly from your dashboard — no need to contact support. To cancel:

Log in to your account at app.oyechats.com.
Go to Billing in the left sidebar.
Click Manage Subscription and select Cancel Plan.
Confirm the cancellation when prompted.

If you are unable to cancel through the dashboard, contact us at support@oyechats.com and we will process the cancellation for you within 1 business day.

2. Effect of Cancellation

Cancellation stops automatic renewal — you will not be charged again after the current billing period ends. Your subscription remains fully active until the last day of the period you have already paid for.

For example, if you are on a monthly plan billed on the 1st of each month and you cancel on the 15th, your account stays active until the end of that month. On the 1st of the following month, your plan downgrades to Free automatically.

We do not issue refunds for unused days in the current billing period. See our Refund Policy for the specific circumstances where a refund may apply.

3. Annual Plans

If you are on an annual plan, cancelling stops the renewal at the end of the annual term. Your subscription continues until the end of the year you have paid for.

No refund is issued for the remaining months of an annual plan on voluntary cancellation. If you need to cancel an annual plan early due to exceptional circumstances, contact support@oyechats.com and we will review your case on its merits.

4. Credits After Cancellation

Plan credits. Monthly plan credits (included with your subscription) expire at the end of the billing cycle and are not carried forward after cancellation. Any credits allocated for the current cycle remain usable until the subscription ends.

Top-up credits. Top-up credits you have purchased separately are not affected by subscription cancellation. They remain in your account and are valid for 12 months from their purchase date, usable on the Free plan or any future paid plan.

5. Your Data After Cancellation

When your paid plan ends and your account downgrades to Free, your bots, knowledge base documents, chat history, and leads are retained in your account subject to the Free plan's storage limits.

If you close your account entirely (rather than just cancelling the subscription), you may export your data from the dashboard for up to 30 days after account closure. After that window, we will delete or anonymise your data in accordance with the schedule set out in our Privacy Policy, unless longer retention is required by law.

To request account closure and data deletion, email support@oyechats.com with the subject line "Account Closure Request".

6. Reactivation

You can reactivate a paid subscription at any time by going to Billing in your dashboard and selecting a plan. Your previous configuration, bots, and knowledge base will still be there if you reactivate before your data retention period expires.

7. Contact

For questions about cancellation or your account, contact us at support@oyechats.com. OyeChats is a brand of Digibranders Pvt Ltd, India.